Last Modified: October 03, 2023. (See old versions)
Thank you for using Vip2phone!
INFORMATION AND PERSONAL DATA
The personal information that you provide to Vip2phone through the Service is governed by this Policy. You are responsible for maintaining the confidentiality of your username, password, and other confidential information. For the purposes of this Policy, personal data refers to any information related to an identified or identifiable person (hereinafter, "Personal Data").
The privacy and security of your personal information are and always will be of fundamental importance to Vip2phone. Therefore, we want to explain to you in a transparent way the controls and options available to you in terms of how and when you share your personal information. By accepting Vip2phone's terms and conditions, you understand that we will collect and process your personal information as described in this Policy. All terms used in initial capital letters that are not defined in this Policy will have the same meaning as that assigned to them in the terms and conditions.
CHANGES AND UPDATE
If you have any questions about this Policy or how we treat the information you provide to us, please email us at firstname.lastname@example.org.
If you choose to use the Vip2phone Services, your use and any dispute over privacy are subject to this Policy and our terms and conditions, including dispute resolution and application of the law of the State of Florida.
When this Policy does not apply: Third Party Websites:
INFORMATION WE COLLECT
Information that our customers provide to us when subscribing to our service platform for use of our services, information gathered when you request that the company contact you, information provided to us during communications with the company and its customers. The company may request personal identifying information such as your name, birthdate, postal address, e-mail address, telephone number, the name of your company, job title, and information related to payment. Should you request support services from the company, we collect additional information from you, including but not limited to: contact information, documentation, screenshots, and/or any and all additional information that assist us to resolve the matter for which support services were requested. Calls to VIP2Phone customer service and sales representatives may be recorded by the company for quality assurance, training and research purposes.
VIP2Phone collects customer information at various points on the website (through online forms, cookies, log files, and clear gifs), over the phone, and through fax transmissions (conversations with customer service and forms submitted by fax/mail) and through the use of the VIP2Phone service (creation of call records, contact information associated with a corporate customer account, call logs ( call logs), voice and data transmissions, IP address and the type of web browser used). We only collect the information we really need. You may choose not to provide certain information, however, if you do so, you will not be able to enjoy many of the functions that Vip2phone offers you.
We collect billing and payment information when you register for paid products or services. For example, we might ask for a billing address or contact for the Vip2phone account. If you provide us with this information, we will use it only as authorized by you under this Policy. You may also provide payment information, such as bank account or data of credit card numbers, when You purchase Services. We use third-party payment service providers to manage payment processing.
- Information through third parties:
Information may be obtained through third-party sources if you create an account or access our services or website through a third-party service or social media platform, including but not limited to Twitter, Linkedin, Facebook, GitHub, Google, or utilize a social media feature in tandem with our services, any and all information such as personal data from the third-party social media source may be shared with the company. Such information may be used by the company to market and enhance services the company provides, and to personalize the service provided to our customers. We may also collect information from other third-party services that may be integrated with our services or applications that the customer authorized to interact with, connect to, or synchronize with the services provided by the company. It is the customer’s responsibility to exercise control of his/her social media accounts data sharing options.
- Information about the account holders’ customers.
Our account holders and other third-parties may provide the company with personal information about our account holders’ users and others. Such information received by the company may include, but is not limited to information from our account holders, senders of messages, mobile network operators, various databases which may provide information that is relevant to providing telephone numbers, and other third-parties. Such information may include, but is not limited to: telephone numbers, type of telecommunication service (e.g. landline or mobile), device status information, roaming status, carrier, location, and information related to any porting of numbers.
- Usage Information:
We collect information related to how you use the Services. We may also record, analyze and use your interactions with Vip2phone, including email, phone and chat conversations with our sales and customer service professionals, to improve our interactions with you and other Customers. Usage Information, in some circumstances, may be a type of personal data and consists of information passively provided or automatically generated during your use of the Service, including the number of calls, duration of calls, time and duration of usage, identifiers showing the source and destination of communications, IP addresses, location and overall usage amounts and content of communications such as calls, voice mail and/or recording services, messages, numbers called, and the call content, etcetera. Usage Information may include call detail record ("CDR") information and other customer and end-user call records. We use this information to provide, improve and promote our Services, to manage the content of communications provided in tandem with the use of our service and to protect Vip2phone users.
- Use of Mobile Applications.
The account holder’s use of our mobile applications may entitle that we access and store the user’s contact list and address book whether the mobile application is used with a mobile phone, tablet or other broadband device. This information is necessary to ensure that the services associated with the use of our applications are available to you and also to facilitate and enhance the services provided to you. We may also require access to the camera, microphone and photos of a mobile device for the use and delivery of voice calls, video calls, messaging and transmissions of photographs via our service. Additional information regarding location is necessary if the mobile device utilizes GPS and accesses hot spots, cell towers and/or satellites.
- Device Information:
We also collect information from the devices You use to access the Services and information about those devices. This includes IP addresses, the type of browser and device you use, the web page you visit before accessing our sites, and identifiers associated with your devices. Devices may (depending on settings) also transmit information about your location to the Services. For example, we use device information to detect abuse and identify and fix bugs. We collect information that web browsers, mobile devices and servers make available, such as language preference, device operation system version, firmware, device and network configuration, device identifier, browser information, IP address, mobile or wireless network data and information, time zone, referring URL, date and time of access, operating system, device manufacturer mobile phone and mobile network information. We include them in our log files to understand more about visitors to our websites.
- Information gathered when visiting our company website.
The company, and any affiliates, contractors, agents or third-party partners, including but not limited to advertising and analytics collaborators, regardless of how said collaborator(s) is related to the company, collect information about all visits to our website and interactions with ads and/or content appearing on our website platform, along with other information such as, the user and/or customer’s IP address. We may obtain information from credit reporting agencies for the purpose of assessing and controlling risk to the company related to establishing new accounts and for collection purposes.
- Cookies and other technologies
We use certain technologies, such as cookies and pixel tags, to provide, improve, protect, and promote our Services. For example, cookies help us to remember your username on your next visit, to understand how you interact with our Services, and for additional purposes, such as:
You can set your browser not to accept cookies, but doing so may limit your ability to use the Services. The Help function of most browsers tells you how to set your browser not to accept cookies, to notify you each time you receive a new cookie, or to disable all cookies. If you disable all cookies in your browser, neither Vip2phone nor third parties will transfer cookies to your browser. However, if you do so, you may have to manually adjust some preferences each time you visit a site and some features and Services may not work.
Authorized third parties may also set cookies when you interact with the Vip2phone Services. Third parties include search engines, measurement and analytics service providers, and social networks.
You are under no legal or contractual obligation to provide Personal Data to Vip2phone. However, if you do not provide certain information, we may not be able to enter into a business agreement with you or process your support request.
RETENTION OF PERSONAL INFORMATION
Regarding the retention period of your data, it will be consistent with the original purpose for which it was collected. The time during which Vip2phone keeps the information that is collected depends on the type of information, the services provided and the mechanisms used to collect and store it. Where Vip2phone is the data controller of Personal Data (for example, personal data relating to Website visitors, attendees, and people who register to use our Services), it retains the Personal Data that is collected when there is a need legitimate and ongoing business to do so (for example, to provide you with our Services, to enable your participation in an event, and to comply with applicable legal, tax, or accounting requirements).
When collected information is no longer utilized, the company will either anonymize, delete or securely store the collected information in backup archies until deletion is feasible. The company may retain collected information for use in research, development or improvement of services, comply with legal requirements, resolve disputes, enforce agreements and to support business operations which includes but is not limited to marketing and development of our services. Although every effort is made to preserve user privacy, the company made need to disclose personal information if required by law to comply with a current judicial proceeding, court order or other legal process served on the company.
HOW WE USE INFORMATION
We may use the information we collect about you (including Personal Data, to the extent applicable) to fulfill our obligations under the terms and conditions and to: (a) provide, develop, maintain, improve and promote the Services; (b) authenticating the account holder at the time of logging on to the platform and allow you to access and use the Websites and the Services; (c) quality control and monitoring, maintaining, and updating the performance of the platform (d) set up and maintain your account, and do all other actions necessary to provide our Services, such as enabling collaboration, providing website and mail hosting, and backing up and restoring your data; (e) process and complete transactions for billing, account management, and other administrative matters; (f) send transactional messages, including responses to your comments, questions, and requests; provide customer service and support; send you technical notices, updates, security alerts, and support and administrative messages and communicate with you about products you have downloaded and services for which you have registered or important notices; (g) send Vip2phone information or content that we think may be of interest to you through posts, email or other means, and send marketing communications related to our business; (you can opt out of receiving marketing communications by providing the names/email addresses you wish to remove from our marketing databases and add to our “Do Not Contact” list or follow the unsubscribe instructions included in our marketing communications); (h) process and deliver contest or sweepstakes entries and prizes; (i) monitor and analyze trends, usage and activities in connection with the Websites and Services and for marketing or advertising purposes; (j) investigate and prevent fraudulent transactions, unauthorized access to the Websites and Services, and other illegal activities; (k) personalize the Websites and Services, including providing features or advertisements tailored to your interests and preferences, and (l) for other purposes for which we obtain your consent.
HOW WE SHARE THE INFORMATION WE COLLECT
Third Party Service Providers:
We share information, including Personal Data, with our third-party service providers that we use to provide hosting and maintenance for our Websites, application development, backup, storage, payment processing, analytics, and other services for us. These third-party service providers may have access to or process your Personal Data for the purpose of performing these services for us. We may collect and contract with third-party analytics providers to compile metrics and information regarding your use of the Service, including evaluating how Customers use the Service (“Usage Data”), to develop new features, improve current features or inform sales and marketing strategies, based on our legitimate interest in improving the Services. These providers are prohibited from using Personal Data for any purpose other than these and are obligated to protect the confidentiality of your information.
Vip2phone is provides a communications platform which requires the sharing of collected information and data with other communications providers including but not limited to traditional telecommunications providers as may be necessary to provide services to account holders. The third parties that we share information with include but are not limited to business operations vendors that provide: website and applications development, hosting, storage and backup functions, payment processing and virtual infrastructure providers. In addition, certain information related to your account, such as your phone number, may be shared with senders and recipients of communications depending on the services used by the account holder. The service provided relies on the use of the internet and therefore no guarantee that collected information will be 100% safe is made. The customer expressly acknowledges, understands and agrees that the company shall not be responsible for any security breach related to information collected that arises from use of the internet and the conduct of third parties and further agrees to indemnify and hold Vip2phone and any of its partners, agents, affiliates or contractors harmless from all liability that might arise related to the security of collected information. The customer acknowledges and accepts the risk that third parties may gain unauthorized access to information that is provided through the use of the platform and/or services. The customer recognizes that the use of the company’s service for sending and receiving information and communicating internationally requires the sharing of information with foreign entities and in foreign jurisdictions that may not have privacy laws that are similar to those of the United States. By using the company’s services, the account holder authorizes the transfer of its information within and to the United States where the company is based and information is stored. If the company’s services are used to communicate internationally, the account holder authorizes the transfer of its information to foreign jurisdictions with the assurance that the company will make all reasonable efforts to safeguard account holders information. However, it is sole the responsibility of the account holder to safeguard the secrecy and privacy of its user credentials which includes user name and password(s).
Employees and Independent Contractors:
Certain Vip2phone employees and independent contractors have access to personal information when they need it. We require all employees and independent contractors of Vip2phone entities to follow this Policy for personal information that we share with them.
Law Enforcement and Law Enforcement Requests:
In certain situations, we may be required to disclose Personal Data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may disclose Personal Data to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms and conditions, or as otherwise required by law.
VIP2Phone acts as a passive conduit for the distribution and receipt of your voice and data transmissions and does not monitor or disclose the content of a customer's communications unless required to do so by law or in the good faith belief that such action is necessary to : (1) comply with the edicts of the law or comply with legal process served on VIP2Phone; (2) protect and defend the rights or property of VIP2Phone; or (3) act under exigent circumstances to protect the personal safety of its clients or the public.
Information Sharing with Affiliates:
We may share information, including Personal Data, with any affiliate of Vip2phone, and they will use that information only for the purposes already described in this Policy.
In connection with a reorganization, restructuring, merger or sale, or any other transfer of assets, we reserve the right to transfer any information we hold about you. The collected information may be used to protect the legal rights of the company, the interests and rights of others, for purposes of compliance, the processing of claims, audit and regulatory functions, and necessary legal disclosures in the event of any merger, acquisition, or sale of the company or business relationship with third parties, agents, partners or affiliates regardless of type and duration of the relationship between the company and other entities.
HOW WE PROTECT PERSONAL DATA
We take the security of your data very seriously. We have established electronic and administrative security measures, including data encryption and restricted staff access, designed to protect the Personal Data we collect, to prevent unauthorized access to or disclosure of that information, and to ensure that it is used appropriately. properly. We also have internal policies and measures in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed by anyone other than certain employees or personnel of Vip2phone and the aforementioned third parties in their proper performance. of their functions. These policies and measures are regularly reviewed and updated as appropriate.
IMPORTANT INFORMATION REGARDING CHILDREN
Vip2phone does not sell products or services to minors or knowingly solicit or collect personal information from minors or those under eighteen (18) years of age. The company does not authorize minors to contract for the use of its services. It is the sole responsibility of the parents of the minor to monitor the minor’s conduct. If you believe that a minor has provided personal data and/or identifying information to the company, please contact Vip2phone immediately.
HOW TO ACCESS YOUR PERSONAL DATA AND MANAGE THEM
If you are the holder of Personal Data, you have the following rights with respect to the information that Vip2phone has about you.
Right of access: You have the right to access (and obtain a copy, if necessary) the categories of personal information we hold about you.
Right to rectification: You have the right to update the information we hold about you or to rectify any inaccuracies. Depending on the purpose for which we use your information, you may direct us to add additional information about you to our database.
Right to Erasure: You have the right to request that we erase your personal information in certain circumstances.
Right to restriction of processing: You may also have the right to request restriction of the use of your information in certain circumstances, such as where you have objected to our use of your data, but we must verify whether we have compelling legitimate grounds for such use.
Right to object: You have the right to object to the use of your information in certain circumstances, such as the use of your personal information for direct marketing.
Right to make a complaint: You have the right to make a complaint to the appropriate supervisory authority if you have a complaint against the way we collect, use or share your information. This right may not be available to you if there is no supervisory authority dealing with data protection in your country.
To update your billing information, cancel your account, or request the return or deletion of your Personal Data and other information associated with your account, please contact us. We will respond to these requests within a reasonable time. Please note, however, that we may need to retain certain information to maintain records, complete transactions, or comply with our legal obligations.
VIP2Phone may also use customer information to investigate and help prevent potentially illegal activities or activities that threaten the network or violate the customer agreement for that service. While VIP2Phone cannot be responsible for the content, dialing or transmission patterns, or abuse of the service by and by its customers or those sending transmissions to its customers, it is our intent to use legally available means to prevent the use of the services for any unlawful purpose, including, without limitation, the distribution and receipt of unsolicited commercial faxes ("Junk Faxes") and harassing phone calls.
Resale of services is expressly prohibited. You understand and agree that the service(s) provided by the company are personal to you and you expressly agree not to resell the use of the service to any person or entity.
If you have any questions or concerns regarding these Terms, please contact us at
8400 NW 36th St Suite 450, Doral, FL 33166, United States. +1 786 279 4222 .